Click here to visit our COVID-19 Vaccine webpage. 

Everything You Need to Know About COVID-19 Testing​​

​Looking to report a positive at-home COVID-19 test? Be sure to connect with 24/7 GHCNurseConnect line: 608-661-7350 or toll-free (855) 661-73650. Then, be sure to fill out the confidential reporting form here. (Note: this form is for Dane County Residents ONLY)​​

If you have any general COVID-19 questions, please reach out to our GHC-SCW COVID-19 hotline here 608-662-4914.

For SYMPTOMATIC Testing - You ARE experiencing COVID-19 symptoms and you want a test.

If you are experiencing COVID-19 symptoms, please contact your Primary Care Clinic to talk to a nurse or utilize one of our virtual care options listed below. If you are experiencing symptoms after hours and would like to speak to a GHC-SCW nurse, please call our 24/7 GHC NurseConnect line: (608) 661-7350 or toll-free (855) 661-7350.

If you are experiencing severe and/or life threatening symptoms, please call 911.

Help us keep our community safe.

If you visit a GHC-SCW clinic for an appointment, please make sure to adhere to the following protocols.

Primary support persons, visitors, and healthcare decision-makers who are currently experiencing or recently experienced any acute respiratory symptoms, such as a cough or shortness of breath, are not permitted.

Primary support persons, visitors and healthcare decision makers who have tested positive for COVID-19 within the last 10 days are not permitted.

All patients and visitors are required:

  • Answer screening questions regarding COVID-19
  • Sanitize their hands frequently
  • Practice physical distancing
  • To wear a mask covering the nose and mouth​ if they have a cough or cold symptoms

For ASYMPTOMATIC Testing -  You ARE NOT currently experiencing COVID-19 symptoms.

Your medical provider will determine whether testing is appropriate based on your symptoms, age and other factors. Your provider may decide that testing is not indicated for members who are asymptomatic or are requesting testing solely for purposes of employment/school attendance, or to travel and may direct you to a community testing site.

​Reason For Test

​Are You Vaccinated?

​How Old Are You?

​Where to go for a COVID test:

​I've had close contact with someone who has COVID-19 or a test is being required by my daycare, school or work.


Public Health Clinic (by apt.)


Community Resources* - Ideally at least five days after exposure.

​No​Four or Older

​Public Health Clinic (by apt.)


Community Resources* 

​No​Three or Younger​GHC-SCW Primary Care or Urgent Care (by appointment)

Community Testing Resources:

Public Health Madison & Dane County currently offers free testing at the South Madison Public Health Clinic. Visit to schedule an appointment and to view other testing options available to the community.

For additional testing options, visit Wisconsin Department of Health Services for more information and a list of free community testing sites across the state.​

COVID-19 Testing Integrity

With an increase in demand for testing, the Department of Health Services (DHS) and Department of Agriculture, Trade and Consumer Protection (DATCP) are informing Wisconsinites how to find trusted COVID-19 testing sites, and how to share concerns related to testing sites.

Wisconsinites can direct complaints about a COVID-19 testing experience to the DHS Office of Inspector General by calling 877-865-3432 or reporting here.

Examples of complaints include incorrect results, missing results, fake results, testing quality, testing site cleanliness, insurance billing, inappropriate fees for tests, testing fraud such as fake test kits, and other related topics.

Quarantine and Isolation Time Period Updates


The Center for Disease Control (CDC) recently updated their guidance on quarantine and isolation time periods. Click here to view the updated guidance information on if you should isolate or quarantine and for how long.


Over-the-Counter Testing Options

With COVID-19 cases at record levels, there is also a very high demand for testing. Over-the-counter tests are convenient way to test for COVID-19 right from the comfort of your home and are key to stopping the spread of COVID-19.

Learn about the differences between a COVID-19 antigen test and a PCR test below. Over-the-counter tests are not as accurate as a PCR test conducted at a clinic but can get you your results in a matter of minutes and from the comfort of your home. Some schools or places of employment will only accept the results of a COVID-19 PCR test.

​Everything you need to know about COVID-19

  • Everything you need to know about COVID-19 testing

Todo lo que necesita saber sobre las pruebas de COVID-19

Free Over-the-Counter Tests

The Wisconsin Department of Health Services (DHS) is launching an online program for Wisconsinites to get free at-home rapid COVID-19 tests delivered directly to them. Wisconsin residents can go to the Say Yes! COVID Test website and place an order for a package of five rapid antigen COVID-19 tests at no cost. Initial supplies will allow each household to order one package that will arrive in 1-2 weeks.

Visit the Say Yes! COVID test website to order your free at-home tests. ​

Over-the-Counter Testing Kit Reimbursement

Effective January 15, 2022, GHC-SCW will cover the cost up to $12 per FDA-approved COVID-19 over-the-counter test
($24 per two-pack) up to eight tests per 30 days per each member with GHC-SCW pharmacy benefit coverage. This means you can submit for reimbursement for up to $12 per test ($24 per two-pack) for up to eight tests per 30 days per member (four two-packs per member).

Members can receive these over-the-counter COVID-19 tests at the pharmacy counter of any participating Navitus pharmacy location.

  • Click here for a list of FDA-approved COVID-19 testing kits which can be purchased for reimbursement.
  • Click here for a list of participating Navitus pharmacy locations or search for a pharmacy location by zip code here.

If you pay out-of-pocket for an over-the-counter testing kit at an out-of-network pharmacy or location, you can submit for reimbursement for up to $12 per test ($24 per two-pack) for up to eight tests per 30 days per member. COVID-19 testing kits purchased before January 15, 2022 are ineligible for reimbursement.

To submit for COVID-19 over-the-counter test reimbursement, complete the "OTC-COVID 19 Home Test Form" under "Filing a Claim" on Navitus's website.

Spanish OTC-COVID 19 Home Test Form can be found here.

Over-the-Counter Testing Reporting

The Wisconsin Department of Health Services (DHS) has requested that individuals self-report their over-the-counter COVID-19 testing results. A confidential reporting form for Dane County residents ONLY can be found here.

Medicare and Medicaid (BadgerCare Plus) Coverage

The Biden-Harris Administration is currently working on a new initiative to expand access to testing for Medicare members. Under the new initiative, Medicare beneficiaries will be able to access up to eight over-the-counter COVID-19 tests per 30 days for free. The initiative is expected to be put into effect sometime early spring. Until then, you can learn more about other free testing options here.

If you have BadgerCare Plus coverage:

ForwardHealth will cover over-the-counter, rapid COVID-19 test kits with a limit of eight tests per member per 30 days. Providers may not collect Copays for over-the-counter, rapid COVID-19 test kits.

To get your over-the-counter, rapid COVID-19 tests for no cost, come to the pharmacy counter. The Pharmacy will need to check your ForwardHealth coverage. You will need your ForwardHealth ID card. You can show us your actual card or the digital copy on the MyACCESS mobile app on your phone.

Click here for additional information.