Real-Time Feedback
GHC Experience GuaranteeSM
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Our Promise
Wisconsin’s first and only
money-back health care guarantee
The GHC Experience GuaranteeSM is a promise that every patient and member gets the best experience every time. We work hard to provide high-quality health care to every member.
If you want to give a shout out to someone at GHC-SCW who is doing a great job, you can use the online form for that!
If your experience at a GHC-SCW clinic doesn’t meet your expectations in any way, you can tell us about it, and at your request, we’ll refund some or all the out-of-pocket costs associated with your visit.
Tell us in real-time what we can do to make it right. We think it’s the right thing to do.
Frequently Asked Questions
How does GHC Experience GuaranteeSM work?
If you have an experience at a GHC-SCW clinic that fails to meet your expectations, use our simple online form and tell us about it. Through the form, you can request a refund for some, or all of your out-of-pocket costs associated with your clinic visit (up to $2,000). The online form is compatible with all devices and the form takes just moments to complete.
What does the GHC Experience GuaranteeSM cover and when am I eligible?
Your refund request must be made no more than six months after your date of service. The GHC Experience GuaranteeSM only covers visits to GHC-SCW clinics or providers.
What is not covered through the GHC Experience GuaranteeSM?
Visits to any non-GHC-SCW clinics including UW Health, University Hospital or regional network providers.
Disagreements with your provider’s medical opinion, medical decision-making, or refusal to provide or prescribe a particular medication.
Disputes with your insurance carrier are not covered.
What can I expect once I submit my feedback through the GHC Experience GuaranteeSM?
If you request to talk to us or request a refund, you will receive a call from our Member Services Team within three business days. They will speak with you on the phone and help process your refund if needed. If you requested to have some or all your out-of-pocket costs refunded (up to $2,000), the Member Services Team will work with you to be sure it is returned to you through your original method of payment within five business days.
Why does GHC-SCW have the GHC Experience GuaranteeSM?
For the last two decades, GHC-SCW has earned an “Excellent” accreditation status from the National Committee for Quality Assurance (NCQA). GHC-SCW is continuously among the highest-rated health insurance plans in the nation. We’re confident that we’re providing the very best care in Wisconsin – so confident that we’re willing to stand behind it with a money-back guarantee.
We think our members deserve that. After all, in every other industry, customers can get a refund when they’re unsatisfied – we are proud to set the standard for customer service in health care.
If I use the GHC Experience GuaranteeSM online form, will my private health information be safe?
Yes, bank-grade security protocol is in place to safeguard your privacy and personal health information. We will never share your private health information with any outside organizations.
What will you do with the information collected in the GHC Experience GuaranteeSM online form?
We’re always looking for ways to learn from and engage with our members. All feedback – positive and negative – collected through the GHC Experience GuaranteeSM form will be reviewed and analyzed to help us improve our Cooperative. Your feedback will not be connected to your medical record.